Concerns & Complaints Process

Kia Ora Whanau-
  Concerns and Complaints 
Aorangi School is committed to the wellbeing of our community, which includes addressing concerns as they arise with professionalism and compassion. This policy provides staff members, parents/caregivers/whānau, students, and the wider school community with clear procedures for raising concerns and making complaints. Complaints may also come from members of the public. Our concerns and complaints procedures enable us to: 
• maintain a safe environment for our students and staff 
• treat all people fairly and with dignity and respect
• resolve matters of concern early and at the lowest level, if possible
• respond to feedback and concerns constructively 
• deal with complaints fairly, effectively, and in a timely manner 
• take into account individual circumstances 
• maintain privacy and confidentiality 
• preserve and enhance school and community relationships 
• check that solutions have been implemented and are working, including feeding back to the person who raised the issue where appropriate 
• monitor and record concerns and complaints about student safety and wellbeing 
• meet our legal and ethical obligations. 
We foster open communication and encourage our school community and members of the public to contact us promptly when issues involving the school arise. We advise people with concerns or complaints to raise these with the school in the first instance, rather than sharing concerns with other people or online.
Most concerns can be resolved informally through discussions with the people involved.
For an overview of the process, see our Concerns and Complaints Process flowchart attached:
Our Concerns and complaints policies are found on the school docs website:
Username: Aorangi
Password: Karearea
Nga Manaakitanaga
Aorangi School- Board of Trustees 

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